Go First starts investigation, offers free tickets because DGCA thinks the airline was not following the rules
In addition, the airline decided to offer all affected passengers one free ticket for travel on any domestic route. “In line with our philosophy of customer focus, the airline has decided to offer all affected passengers one free ticket for travel in all domestic sectors for the next 12 months,” the airline said in a statement.
“We apologize for the inconvenience to passengers due to an inadvertent mistake while reconciling flight G8 116, from Bengaluru to Delhi.
Passengers were accommodated on alternative airlines to Delhi and onwards to other destinations,” the airline said.
The incident came to the attention of the DGCA, which said that under the regulations, the airline concerned is responsible for adequate arrangements for ground handling, loading and trim schedule, flight dispatch and passenger/cargo handling and to ensure ensure that all ground handling personnel involved in passenger handling undergo periodic soft skill training on awareness, courtesy, behavior and procedures for assisting passengers.
“However, in the present case, multiple errors such as lack of proper communication, coordination, reconciliation and confirmation resulted in a highly avoidable situation and therefore the DGCA has sent a show cause notice to the Accountable Manager/Chief Operation Officer of M/ s Go First on why no enforcement action should be taken against them for failing to comply with their legal obligations,” the DGCA said, adding that in order to follow natural justice principles, they have been given two weeks to submit their response. and further action will be taken on that basis.
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